FR
ENNETdesk, THE issue-tracking solution
Developed and devised by/for technicians and specialists in after-sales support and management!
Easy to use, NETdesk offers you an overall view of customer support/after-sales.
It can be used to manage breakdowns, incidents, interventions, complaints or various requests (equipment purchases, new installations, new projects, requests for meetings). Centralise all the information you need to ensure follow-up and Helpdesk support for your clients and users. NETdesk can be hosted with us or directly on your servers and guarantees you heightened security for the protection of your data.
You can also personalise NETdesk with your company colours, NETdesk being a made-to-measure product which can be deployed as a white label.
Application outline
Tour NETdesk functionalities below:
The dashboard
The NETdesk dashboard brings together all the information which is being handled. At one glance, you have an overall view of your customers or users requests
Ticket management
The opening of tickets will enable you to allot a group, a technician, a category, etc to the request made to your department. Each stage in the process can be notified by email to stay informed of progress on the ticket.
User management
Creation, modification and management of customers and users. With one click, access detailed customer information and the history of the latest tickets and interventions.
Intervention management
Listing of interventions with many filters, by technician, by company, by user, by date, etc. Automatic calculation of travel, resolution times, invoicing, contract association, etc.
Travel management
Route calculation for technician's visits, allowing for precise invoicing for interventions on your customer's premises.
Invoice management
Listing of your invoices per month or per period, according to the interventions and visits by your technicians to your customers. May be exported to Excel.
